Customer Support Agent

Customer Support Agent

Customer Support Agent

Full-TimeLos Angeles , CA job posted:12/9/2011
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What you'll do
As aCustomer Support Agent, you will respond professionally and

accurately to all customer inquiries. Responsible for working independently in

a cross-functional environment, presenting a professional and positive demeanor

at all times. Responsible for resolving product or service problems by

clarifying the customer's complaint, determining the cause of the problem,

selecting and explaining the best solution to solve the problem, expediting

correction or adjustment and following up to ensure resolution. Offer

alternativesolutions

where appropriate with the objective of achieving customer satisfaction and

exceeding expectations. Handle customer complaints and billing inquiries with

the highest degree of courtesy and professionalism. Provide external support

via phone to end-users to assist with proper product selection, pre sales

inquiries and customer service for all Belkin products.
 
How you'll do it
·        Manage and

prioritize multiple tasks in a dynamic environment with a strong orientation

towards sound judgment
·        Support

customers via phone, email and chat
·        Support sales

staff with general product use support, cable configuration and product

recommendations
·        Log all

handled support calls in a ticketing system
·        Enter orders

in an order entry system
·        Maintain

strong problem solving abilities and the ability to work well under pressure
·        Provide

timely, detailed documentation of all customer/partner interactions and issue

resolution according to established customer support processes and tools
·        Place outgoing

calls to follow-up with existing customer service inquiries
·        Take and enter

customer sales orders
·        Process rebate

disputes
 
What you'll need
·        High school

diploma or the equivalent
·        Thorough

knowledge ofBelkin'sproduct lines and the computer

marketplace
·        Familiarity

with computers and general office machines
What you've done
·        Three

years' experience in a customer service position
·        Knowledge

of computer hardware, software, and networking concepts
·        Ability

to maintain composure regardless of the situation
·        Excellent

attention to detail
·        Excellent verbal and written communication skills
·        Excellent

customer service skills
 

What you're getting into
We've got big collaborative spaces for your big

ideas, so bring an open mind and leave your suit in the closet. We all are

committed to creating unique and rewarding consumer experiences. Everyone is

interested in succeeding - for the team, for themselves and for the business.

Cross-functionally and across the company, everyone has common goals and aspires

to be their best.
 
You will learn something new or at least look at

things differently every day. There are so many smart and creative people

around that you'll be motivated to pursue the ideal.
 
Team spirit is infectious. Belkin is an extremely

open workplace, where communication is essential. Not every idea will be

accepted, but you'll be asked for your point of view. Innovation thrives on

multiple and varied levels. At Belkin we challenge conventional wisdom and

refuse to accept that something cannot be done.
 
Do it
For more details and to apply for this position,

visit us /> 
For creative roles, please ensure to have a link to

your portfolio.
 
We are committed to diversity. Belkin

is an Equal Opportunity and Affirmative Action Employer M/F/D/V. We maintain a

drug-free workplace and perform pre-employment substance abuse testing.