RNOC Technician II Job

RNOC Technician II Job

Posting Job Title:RNOC Technician II
Requisition #:132972BR
Posting Location:United States - California - El Segundo
Area of Interest:Engineering/Technical Operations
Position Type:Full Time

Posting Job Description:


The Time Warner Cable Southern California Market - West Region currently seeks a RNOC Technician Tier II for our RNOC Department in our El Segundo, CA office. Below please find a brief description of the essential duties and responsibilities required to function successfully in this position.

POSITION SUMMARY:
The RNOC Technician Tier II in the Regional Network Operations Center (RNOC) will provide proactive surveillance and key reactive engagements as well as first level triaging of device and hardware of network components for the SoCal footprint and beyond. This includes Regional Transport delivery and Layer 1 and 3 hardware. CMTS devices. All video equipment for the Pac West region including Texas and Mid-Ohio are supported and include the head ends and hub sites and HSD network bandwidth and VOD service group utilization.

ESSENTIAL JOB FUNCTIONS:
· Will interface with various groups, primarily the Engineering and Head End fix agents, management, CARE Bridge and certain field operations personal within the region by providing information from various complex tools.

· Responsible for the timely detection of failures in the network, accurate diagnosis and severity determination and responsible for engaging the appropriate groups to restore any interruption of service by using good judgment and good analytical and diagnostic skill.

· Responsible for facilitating the conference bridge during an event and communicating the updates to any existing event during the life of the event.

· Will utilize various network tools including but not limited to: Cisco CTM/CTC, Alcatel 5620 SAM, Spirent, QT600, Netcool, ICOMS, iGlass, Unified, NYROC, Remedy Eventrak, Granite and other tool suites tools to ensure that problem repairs are reliable and complete by monitoring after the fix agent is done.

· Will assist the Network Analyst in making prudent decisions as to potential customer impact and problem severity.

· Monitor network health, provisioning of new services, establish baseline trends and detect network health anomalies.

· Interact with Customer Care liaison teams to identify and respond to customer impacting events.

· Create tickets, process, coordinate resources and provide support on regional network changes.

JOB REQUIREMENTS:
· Associate's degree or equivalent from two-year college or technical school; or three months to one year related experience and/or training; or equivalent combination of education experience.

· Previous role in Engineering related to the network and the network design and the distribution of network signal to support HSO and voice services.

· Previous head end role or role that would involve the understanding of the head end and hub site set up and hardware to support video services.

· Previous experience in network fault isolation and/or provisioning.

· Previous optical experience preferred.

· Previous experience using Eventrack ticketing.

· Thorough Understanding of HSD, Digital video, VOD, Switched, and Networking.

Note: This Job Summary should not be construed, to be all inclusive lists of all responsibilities, skills, efforts, or working conditions associated with a job. While the description is intended to be an accurate reflection of the job requirements, management reserves the right to modify, add, or remove duties and to assign other duties as necessary.

We are proud to offer a robust benefits package including medical, dental, vision, pension, a matched 401(k) plan, tuition reimbursement, and discounted services for employees who reside in a Time Warner Cable service area.

Drug Test / Background Check / High School Diploma or Equivalent is Required

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